Privacy Policy for Tailly
Last updated: 24 August 2025
Tailly (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our software and services.
1. Information We Collect
We may collect the following types of information when you use Tailly:
a) Information you provide
Account details (such as your name, email address, business name, and password).
Business information (such as services offered, pricing, and staff details).
Client information you enter into Tailly (such as pet owners’ names, contact details, and appointment history).
If you choose to sign up or log in using Google, we will receive certain information (such as your name and email address) from Google to create and manage your account.
b) Automatically collected information
Usage data (such as log-ins, actions within the platform, and settings used).
Technical information (such as IP address, browser type, and device information).
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and maintain Tailly’s services.
To process bookings, reminders, and communications.
To improve, customise, and optimise our platform.
To provide customer support and respond to enquiries.
To comply with legal obligations and prevent misuse of our services.
3. Sharing Your Information
We do not sell or rent your personal information. We may share information only in the following situations:
With trusted service providers who help us deliver Tailly (e.g., hosting, email delivery, payment processing).
If required by law, regulation, or legal process.
In connection with a business transfer (such as a merger or acquisition).
4. Data Retention
We keep your information only as long as necessary to provide our services or as required by law. If you close your account, we will delete or anonymise your data, except where retention is legally required.
5. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location (including the UK and EU under GDPR), you may have the following rights:
To access, correct, or delete your personal information.
To restrict or object to how we process your data.
To request data portability.
To withdraw consent at any time where processing is based on consent.
You can exercise these rights by contacting us at [email protected].
7. Children’s Privacy
Tailly is not directed at children under 16, and we do not knowingly collect personal information from children.
8. International Data Transfers
If you access Tailly from outside the UK, your information may be transferred and stored in countries that may not provide the same level of data protection. We take steps to ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Tailly Email: [email protected]